Clear policies. No surprises.

Damaged or Defective Item Replacement

Received a damaged, defective, or incorrect product? Please contact our support team promptly with your order details.

• ✓Share your order number, issue details and photos/video with our customer support team via WhatsApp or email (infinityproductonline@gmail.com).
• ✓After verifying the issue, our team will arrange a prompt replacement. Replacements are subject to availability.
• ✓We cover shipping costs for eligible faulty or incorrect items dispatched by us.
• ✓Please retain all original accessories (USB Type-C cable, magnetic mounting base) and packaging.
• ✓Change-of-mind requests and physical damage caused by intentional misuse or improper handling are not covered.
• ✓Approved refunds will be processed within 5 to 7 business days. Prepaid refunds go to the original payment source; COD refunds go to your verified bank account or UPI ID.

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